Related policies

This policy should be read together with our Terms of Service and our Refunds and Returns Policy. This policy explains how to cancel orders before dispatch and how to pause, skip or cancel future subscription orders. For cancellations and returns after dispatch or delivery, please refer to our Refunds and Returns Policy. Your applicable statutory rights remain unaffected.

Once-off orders

You may cancel a once-off order at any time before it has been dispatched by emailing hello@thismoment.co.za with your order number. If we have not yet dispatched the order, we will cancel it and refund any amount paid in full to your original payment method within 10 business days.

Once an order has been dispatched, we may no longer be able to stop delivery. If you no longer want the product, please refer to our Refunds and Returns Policy for your options, including the applicable 7-day statutory cooling-off right and our additional 10-day unopened-product return policy. Your statutory cancellation and return rights are not affected.

Subscription orders

Subscriptions are processed manually by our team and are not automatic recurring debits. There is no minimum commitment and no cancellation fee.

Before each scheduled order, we will contact you by email or WhatsApp with a secure payment link for that order. You do not pay, and we do not dispatch anything, until you complete that payment link.

You can pause, skip, or cancel your subscription at any time by emailing hello@thismoment.co.za. If you let us know before we send the payment link for your next order, we will not send it. If you let us know after a link has been sent but before you've paid it, we will cancel the link. If you've already paid for an order, the cancellation provisions below will apply.

Unpaid subscription orders

If you do not complete payment for a scheduled order within a reasonable time of receiving the payment link, that order will be skipped and we will follow up with you before your next scheduled order.

Effect of cancellation

Cancelling or pausing your subscription stops future subscription orders but does not automatically cancel orders you have already paid for. You may separately request cancellation of a paid order before dispatch, in which case we will refund it in full within 10 business days. Once dispatched, the order is subject to our Refunds and Returns Policy and your applicable statutory rights.

Pausing or cancelling your subscription does not affect your existing subscription discount. If you resume your subscription, your original percentage discount will apply to the product price in effect at that time.

If we send you a payment link for an order after you've told us to pause, skip, or cancel, let us know and we will cancel that link, or refund you in full within 10 business days if you already paid it.

Price changes

If the price of a subscription product changes, we will notify you by email or WhatsApp before sending your next payment link. You may pause, skip or cancel your subscription before making payment.

Questions

If you have any questions about cancelling or changing an order, contact us at hello@thismoment.co.za and we will respond within two business days.

Last updated: 5 November 2026