Where we deliver

We currently deliver to addresses within the Republic of South Africa only. We do not ship internationally at this time. In this policy, "business days" means Monday to Saturday, excluding South African public holidays.

What to expect

• Orders are typically processed within 1-2 business days after payment is confirmed.
• Standard delivery to main centres typically takes 1-3 business days from the date of dispatch.
• Deliveries to outlying or regional areas typically take 3-5 business days from the date of dispatch, and in some cases longer.
• These timeframes are estimates and run from dispatch, not from order placement. 
• Delivery fees are calculated and shown at checkout before you pay.
• Once your order is dispatched you will receive a tracking number by email or WhatsApp. If you have not received your tracking number within 2 business days of dispatch confirmation, please contact us at hello@thismoment.co.za.

Couriers

We work with a number of reputable South African courier providers, and the courier used for any given order may vary depending on your delivery address and the most efficient routing at the time of dispatch. The courier handling your order will be identified in your tracking notification.

Your responsibilities

It is your responsibility to provide a complete and accurate delivery address and a contactable telephone number. We are not liable for delays, additional delivery fees, or non-delivery caused by incorrect or incomplete delivery details supplied by you.

Risk and ownership

Risk in the goods passes to you when you (or someone you have authorised) accept delivery. Ownership of the goods passes to you only once we have received full payment. Nothing in this clause limits your rights under section 19 of the Consumer Protection Act.

Failed delivery attempts

Couriers will normally make up to two reasonable delivery attempts. If delivery is unsuccessful after these attempts and the parcel is returned to us, we will contact you and offer either:

• A re-attempted delivery, in which case additional delivery fees may apply where the failed delivery was caused by you (for example, an incorrect address, repeated unavailability at the delivery address, or refusal to accept delivery); or
• A refund of the purchase price. Where the failed delivery was caused by you, the original shipping cost will be deducted from the refund. Where the failure was due to courier error or any cause not attributable to you, the refund will include the original shipping cost.

Damaged or incorrect parcels on delivery

If your parcel arrives damaged, or contains the wrong or incorrect items, please refer to our Refunds and Returns Policy for how to request a remedy. We recommend checking your order on delivery and contacting us as soon as possible.

Lost parcels

If a parcel goes missing in transit, we will work with our logistics provider to investigate. Where the courier confirms loss, we will replace the order at no cost to you, or issue a full refund (including the original shipping cost). Claims for non-delivery should be submitted to us as soon as reasonably possible after the expected delivery date, and in any event within 14 days where practicable.

Subscription orders

If you have an active subscription, we will contact you by email or WhatsApp with a payment link before each scheduled order, giving you the opportunity to pause, skip, or cancel that order before paying. Subscription orders follow the same processing, dispatch, and delivery timeframes set out in this policy, measured from the dispatch date of the individual order, once payment for that order has been received.

You may pause, skip, or cancel an upcoming subscription order at any time by contacting us at hello@thismoment.co.za - see our Terms and our Cancellation Policy for details.

Last updated: 7 May 2026